At Tisdale Group, we strive for your complete satisfaction with our furniture. If, for any reason, you are not entirely pleased with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
30-Day Satisfaction Guarantee:
We proudly provide a 30-day satisfaction guarantee from the date of delivery. If within this period you find your purchase does not meet your expectations, simply contact our customer service team to initiate the return process.
Conditions for Refund:
To qualify for a refund, the item must be in its original condition, free from any damage or signs of wear. Please ensure that all original packaging, including tags and accessories, is intact. Refunds are processed once the returned item is inspected and confirmed to meet our conditions.
Return Process:
Initiating a return is easy. Please contact our customer service team within 30 days of receiving your order to request a return authorization. Our team will guide you through the necessary steps and provide you with the return shipping details.
Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged. We recommend using a reliable shipping service with tracking to ensure the safe return of your item.
Refund Timeline:
Once your returned item is received and inspected, we will process your refund promptly. Please allow 7-10 business days for the refund to reflect in your original payment method.
Exclusions:
Customized or personalized items are exempt from our standard refund policy, as they are specially crafted to meet your unique specifications. Additionally, clearance or final sale items cannot be returned for a refund.
At Tisdale Group, we are committed to providing exceptional service and quality. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer service team. Thank you for choosing Tisdale Group for your furniture needs.